Refund Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. Please review our refund policy below:

1. No Returns:
   Due to the perishable nature of our products, including chocolate-covered strawberries and other items, we do not accept returns.

2. Refund Eligibility:

   • Refunds are available only for products that arrive damaged or defective.

   • To initiate a refund, you must provide proof of the damage (e.g., photographs) within 24 hours of receiving your order.

3. Process for Requesting a Refund:

   • Contact us at liliiab987@gmail.com with the subject line "Refund Request."

   • Include your order number, a description of the issue, and any supporting photos.

   • We will review your request and respond promptly.

4. Refund Processing Time:

   • Once your refund request is approved, we will process your refund within 5-7 business days.

   • Refunds will be issued to the original payment method used at the time of purchase.

5. Non-Refundable Items:

   • Items that are damaged due to misuse or mishandling are not eligible for a refund.

6. Customer Satisfaction:
   Your satisfaction is important to us. If you have any concerns about your order, please reach out, and we will do our best to address them.

Thank you for your understanding, and we appreciate your support of Gift House Toronto