top of page

Terms & Conditions

Terms & Conditions

These Terms and Conditions govern your use of our website and services, including purchases made through our online shop. By accessing or using our website, you agree to comply with these terms. Please read them carefully before using the site.

1. General

  • By placing an order on our website, you are accepting these Terms and Conditions.

  • We reserve the right to modify these terms at any time. Changes will take effect from the date they are posted on the website.

2. Orders & Payments

  • Order Process: Orders are placed online through our website and are subject to availability. We reserve the right to refuse or cancel any order for any reason.

  • Payments: All orders must be paid in full at the time of checkout. We accept major credit cards and other payment methods as indicated on our website.

  • Confirmation: Once your order is placed, you will receive an order confirmation via email. Please review the information carefully to ensure it is correct.

3. Shipping & Delivery

  • Delivery Area: We deliver our products, including candles and eco-resin trinket trays, across Canada and the US. Chocolate-covered strawberries are delivered only within Toronto and the Greater Toronto Area (GTA), as they are fresh-made and perishable.

  • Delivery Time: While we strive to deliver within the estimated time, we do not guarantee exact times due to factors such as traffic, weather, or other unforeseen conditions.

  • Delivery Instructions: Please provide clear delivery instructions and a contact number. You must be available during the delivery window to receive your order.

  • Delivery Fees: Delivery fees are calculated at checkout based on your location.

4. Refund & Return Policy

  • No Returns: Due to the perishable nature of our chocolate-dipped strawberries and custom nature of other products, we do not accept returns.

  • Refunds: We offer refunds only for products that arrive damaged. To request a refund, you must provide proof (e.g., a photo) within 24 hours of receiving the product. Please contact us for further instructions.

5. Product Information

  • Accuracy: We strive to ensure that the information provided about our products, including descriptions, prices, and availability, is accurate. However, errors may occur, and we reserve the right to correct any inaccuracies or cancel orders that contain errors.

  • Allergens: Please note that some of our products, such as chocolate-covered strawberries, may contain allergens like nuts, milk, or gluten. It is the customer’s responsibility to review ingredient information carefully.

6. Liability

  • Limitation of Liability: We are not liable for any direct or indirect damages resulting from the use or inability to use our website or products. In no event shall our liability exceed the amount you paid for the product(s).

  • Product Safety: By purchasing, you agree to use our products as intended. We are not responsible for any misuse of the products or for allergic reactions.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of [Your Gift Shop Name]. You may not reproduce, distribute, or use any of the materials without our prior written consent.

8. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and applicable Canadian federal laws. Any disputes will be resolved in the courts of Toronto, Ontario.

bottom of page